Prospect Digital guarantees your total satisfaction with our service, and our Customer Care staff will work with you to do everything reasonable to ensure your satisfaction. If you have questions regarding your account or the services we provide, you can call our Customer Care at 877-670-8641, Monday through Friday (excluding holidays), 8:00 a.m. to 6:00 p.m. Central Time or email at cc@prospectdigital.com. As all of the services we provide represent customization, our Customer Satisfaction and Refund Policy is as follows:
One-Time Set-Up Fee: This fee is non-refundable.
Monthly Service Fee: Once charged to your Credit Card, the Monthly Service Fee is non-refundable. Should you wish to discontinue our service, you are required to notify us by the last business day of the month to avoid the monthly charge for the upcoming month. Notification must be in writing via e-mail or received via facsimile.
Print Orders (Newsletters and Cards): Orders will be printed and mailed in accordance with the data contained in your Prospect Digital database. You are responsible for the accuracy of addressing information contained in your database, for the selection of individual contacts annotated to receive printed orders, and for selecting a mailing date (for those mailing types where the user can do so) that takes into account any possible delays: compliance review (for securities-licensed Prospect Digital users), Sundays and holidays where mail is not delivered and postal delays.
A mailing order may not be cancelled after it has the job status of "Sent to Printer", "Printed" or "Mailed." Refer to your My Marketing: Mailing Admin page for the status of your jobs. Make sure that you proof your mailing online as well as print it and proof it, before submitting the job for printing. Recurring jobs such as Newsletter of the Month, annual review, birthday and anniversary cards are set up once by you and then are scheduled to print automatically until you delete the MAIN setup job (versus the subsequent SUB-JOBS) from the My Marketing: Mailing Admin page. If you delete the main job, any sub-job that has the status of "Sent to Printer", "Printed" or "Mailed" will still be printed and you will be billed accordingly. After that, no new sub-jobs will be generated.